Business implementation tips

To successfully use TA e-certification, several TAs have found that a number of aspects need to be considered.

How will you incorporate TA e-certification into your organisation?

Making the decision		Most TAs chose to take up e-certification to provide a better service to their customers They found that an enthusiastic in-house 'champion' is invaluable to help the TA through the process, from assisting with the intial decision through to implementation Decisions about how your TA will manage electronic certifications and how these will integrate into your document or information management systems may have to be made When moving from a paper environment to e-certification, you may find current plan signing delegations require review – you will need to consider revising plan signing delegations and who will be using the Landonline application.
Document management considerations		The way TAs record documentation once it has been certified varies for each organisation Consideration will have to be given to the best way to manage survey plan images when you move to e-certification.
Your IT environment and security		Most TAs using TA e-certification have had no problems downloading Landonline software when their in-house IT staff were involved in the early stages Digital Certificates are the key to Landonline's security and all users must have one – downloading and use of Digital Certificates needs to be carefully managed as they cannot be shared
Impact on business processes		Changing business processes will vary from council to council and may depend on the size of the organisation Most of the councils consulted had few issues when changing their processes Processes most affected related to administrative changes.

More tips and advice

Process overviews

LINZ has prepared diagrams to show how the e-certification process works:

• TAs certify electronically with Landonline – (pdf 90KB), and
• The TA e-certification process overview – (pdf 23KB)

Case studies

Read case studies about TAs which have successfully implemented TA e-certification in their organisations:

• How two TAs got started
• How two TAs manage online certification
• Technical aspects of TA e-certification no barrier for TAs
• Manukau City Council – an early adopter of TA e-certification
• Hastings District Council encourages surveyors to submit online
• North Shore City makes TA e-certification tick

e-survey web forum

LINZ has a moderated e-survey web forum where survey firms and TAs can post questions, comments and discussion threads. LINZ moderates the forum daily and, where appropriate, provides advice and suggestions.