LINZ is committed to providing you with technical support so you can access and use Landonline.
On this page:
- Operating system and browser support
- Support for Landonline software
- Support for non-Landonline software
- Support for printing
- Support for firewalls and proxy servers
Operating system and browser support
The operating system and web browser on your PC system can affect your ability to run the software needed for Landonline. The older your system is, the more problems you are likely to encounter. LINZ's ability to assist you in overcoming these problems is defined by the system that you operate.
The latest version of Landonline is tested against the most widely used operating systems and browsers at the time of each release for compatibility. There are regular reviews of these supported operating systems and browsers.
In principle, LINZ endeavours to:
- provide technical support for Landonline software running on the current and immediately preceding version of supported operating systems and web browsers, and
- advise you in advance when support for a version is being terminated (i.e. moving from 'supported' to 'not supported').
Supported
Currently, LINZ supports Landonline software running on the following operating systems and web browsers:
| Operating System: | Windows XP Professional, Windows 2000 Professional, Windows Vista 32 bit - Business and Ultimate only |
|---|---|
| Browser: | Internet Explorer 7, Internet Explorer 6 |
Note that supported versions do not include beta versions or home-type editions.
Not supported
If you choose any other operating system and browser than those listed above as supported, you will need to rely on your IT support staff or service provider to help you with any technical issues. Specifically, LINZ is unable to assist you if you use Landonline software on the following:
| Operating System: | Windows Vista 32 bit - Home, Premium, Windows Vista 64 bit – All Versions, Windows XP Home, Windows XP Media Center, Windows NT4, Windows Millenium Edition, Windows 98, Windows 95, Linux distributions, MacOS, OS/2, Unix |
|---|---|
| Browser: | Internet Explorer 5.5, Internet Explorer 5 or earlier, Mozilla |
Support for Landonline software
LINZ supports the following Landonline software:
| Software | Version | Required? |
|---|---|---|
| Citrix ICA Client (Windows, XP, 2000) | 9.0.32649.0 | Yes |
| Citrix ICA Client (Windows Vista) | 10.200.2650 | Yes if using Vista |
| Uniprint Client (Windows, XP, 2000) | 3.5.1.0 | Yes |
| Uniprint Client (Windows Vista) | 4.0.1 | Yes if using Vista |
| Landonline Client Components | 1.0.0.0 | Yes |
| Digital Signing Components ("Digisign") | Digisign1 Digisign2 |
For users with signing rights only |
| Landonline Print-to-TIFF Driver | 2.1.0.5 | Optional |
Downloads are available in Landonline Software Downloads.
Support for non-Landonline software
LINZ does not provide support for non-Landonline software. If you have any issues, you will need to contact your IT support staff or service provider.
Support for printing
LINZ is able to assist you with viewing the image preview. However, we are not able to assist with printing or other functions beyond this point. Your IT support staff or service provider is in the best position to assist if you run into problems.
Support for firewalls and proxy servers
LINZ provides some information on firewalls and proxy servers in Landonline internet and network requirements and Connecting to Landonline FAQs and tips.
However, LINZ is unable to assist with technical issues associated with firewalls and proxy servers. You will need to refer any problems to your IT support staff or service provider.
