FAQs and self help
See below for information to solve some of the most common technical problems that users experience when connecting to or using Landonline.
- Landonline software upgrade: FAQs
General information on common issues experienced during the Landonline software upgrade. - Landonline Notices: FAQs
Information about Landonline Notices for Landonline users (except e-search licence holders). - What to do if you experience a problem with Landonline
Find out what to do when the solution to your technical issue does not appear on this website - Connecting to Landonline: FAQs
General information about connecting to Landonline; brief overview of Citrix technology - Common Landonline error messages and connection issues
Information on the causes and solutions of some common Landonline connection issues and error messages - Firewalls and proxy servers – configuration tips
For network administrators: how to configure firewalls and proxy servers to access Landonline - How to change your screen display settings
How to change your screen resolution and font-size settings if you cannot view the Landonline application properly on your screen - Printing, using the spatial window and viewing images FAQs and tips
Information to help you print from within the Landonline application, how to view images and using the spatial window - Attaching images in Landonline
Information to help you attach images to your e-dealing instrument, know you've attached an image, and amend an image - Information about 64 bit operating systems, including Windows 7
If you intend to purchase a PC that will be used for accessing Landonline you need to be aware that most vendors choose the 64 bit installation option when pre-installing higher end versions of Windows 7.
