Digital Certificate downloads and instructions

This section helps individual Digital Certificate (DC) holders to download a new DC, renew a DC or transfer an existing DC to another computer.

Reminder: Please read the Landonline Digital Certificate User Obligations.

On this page:

Before you begin...

We recommend you:

  • Download your DC during supported hours so our Customer Support staff can provide immediate assistance or guidance if you have any problems
  • Close all other files and applications on your computer
  • Hold all telephone calls until you have finished
  • Print the instructions before starting.

Loading or Renewing your Digital Certificate (DC) using the DC Loader Wizard

STEP 1: Download the DC Loader wizard and your DC
Purpose The DC Loader wizard is the easiest way to download a DC for the first time, or to complete your annual renewal process.
Before you begin Before you begin loading your DC, please ensure you have the following items available:
  • Your DC Authorisation Code,
  • Your DC Reference Number, emailed to your firm's Trusted Contact
  • If firm has no Trusted Contact or you are the firm’s Trusted Contact, please contact Customer Support on 0800 ONLINE (0800 665 463) - select option 4 - for your reference code.
  • Your Landonline User ID
Warning

Your IT support can assist with Digital Certificate downloads but the individual must enter their own passphrase.

For further details see Landonline Digital Certificate Terms and Conditions
Instructions

Download and print the instructions for using the DC Loader Wizard (pdf 133KB).

Note: Ensure your Caps Lock button is not on when entering your passphrase as this will cause errors when importing, exporting your DC, or signing.
Download

Download the DC Loader Wizard now (exe file 1.75MB)
Alert
  • The DC Loader wizard has been developed to be used with the environments that LINZ supports.
  • Information on supported environments is included in System support policies: what LINZ supports.
  • If your firm is using a non-supported environment (e.g. Macintosh), you will need to rely on your IT support staff or service provider to help you with any technical issues. LINZ is unable to assist you.
  • LINZ recommends you verify the integrity of the DC Loader wizard executable. See DC Loader wizard Verisign protection for more information.

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If you are unable to use the DC Loader wizard

You can download or renew your DC manually online if you are unable to use the DC Loader wizard. The 37-step process takes place in three stages and takes more time.

LINZ only recommends manually downloading your DC if the DC Loader wizard cannot be used in your technical environment.

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Transferring your Digital Certificate (DC)

Before transferring your DC make sure you know your DC passphrase.

If you have already removed your Digital Certificate from your old computer and no longer remember your passphrase LINZ will need to issue a new certificate. (Note there is a cost.)

Transfer your DC from an existing computer to another computer
Purpose
  • To transfer your DC from your existing computer to another computer
  • If you change your computer, or need to access Landonline from another computer, you must transfer your DC to the new computer and ensure your DC is deleted from your old computer.
Before You Begin Please ensure you have a removable storage device that works in both your existing computer and your new computer (e.g. Flash drive).
Process Stage 1: Transferring your DC on to a removable storage device (e.g. Flash drive).

Stage 2: Loading your DC onto another computer.

Stage 3: Deleting your DC off your existing computer.
Alert

If you do not have access to a removable storage device, you cannot proceed.

If your old or new computer does not have a USB port, please contact Customer Support on 0800 ONLINE (0800 665 463) and select option 4 for assistance.
Expected Duration
  • A highly proficient user may take less than 3 minutes
  • Users with medium-level experience may take approximately 5 to 10 minutes
  • New or novice users may take 10 to 15 minutes.
Instructions

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Reminder: Digital Certificate Policies and Practices

Please ensure you read the following policies and practices to ensure you are aware of your own and your firm's obligations relating to Digital Certificates.

Document or Landwrap article Date published
Landonline Terms and Conditions Current
Landonline Digital Certificate User Obligations Current
Keep your Digital Certificate secure April 2008
"What happens when I breach the Landonline Digital Certificate User Obligations?" October 2006
Backing up digital certificates – what's allowed and what's not August 2006
Please don't share your Digital Certificate April 2006
Know your Landonline password from your Digital Certificate passphrase March 2006
Digital Certificates – do not share them February 2005

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