When to raise an Exception Request
- Call e-survey specialist support on 0800 ONLINE (0800 665 463) and select option 2, rather than raising an Exception Request, when you encounter the following circumstances:
- An irregular line requires splitting
- A node requires moving (working in non-SDC areas)
- There is missing or incorrect line-work in Landonline.
- Raise an Exception Request when you encounter any of the following circumstances
- A geometry error message appeared when you attempted to access Plan Generation
- You were not able to link parcels due to an error message indicating multiple line IDs in the underlying topology
- Captured irregular boundaries are causing geometry errors
- Thin parcels are causing geometry errors (eg. easements)
- Data is flipping upon itself while you are linking marks
- Complex movement of nodes or complex lines require splitting.
To enable LINZ staff to resolve the problem as efficiently as possible, please ensure you follow these steps before raising an Exception Request:
- Unlink all boundary marks, including any Placeholders used.
- Keep all Traverse/Witness/Origin marks linked except where a Landonline mark clearly appears in the wrong position then leave unlinked).
- Unlink parcels.
- Refresh the spatial window. If the captured data does not shift away from the previously linked mark position after spatial window has been refreshed, contact e-survey specialist support on 0800 ONLINE (0800 665 463) and select option 2.
- Ensure you include any LINZ Customer Support call numbers relating to this e-survey and your notations clearly outline what is wrong and what is required in the Exception Request before submitting it.