A change of password message displayed. I didn't change it and am now unable to complete signing.
The system counts each entry of your password when signing an instrument. This uses up the allocated 'grace' logons and therefore locks you out. It is important to always change your password on the first prompt.
If locked out, contact the LINZ Customer Support team on 0800 ONLINE (0800 665 463).
I changed my password when I logged on but cannot certify and sign an instrument.
The signing part of the system recognises the password change when you re-log into Landonline. If you wish to sign during the first session after changing your password, you must log off and then back on again.
Your password must be between eight and twenty alphanumeric characters. Your password should also contain at least one number, one lower case character and one upper case character.