To help new and existing users get the most out of using Landonline services, LINZ provides a variety of self-training resources, help, user support and education and reference materials.
- Self-training tools
- Help resources while using Landonline
- Education and reference materials
- User Support
Self-training tools
e-dealing Practice Tool
The e-dealing Practice Tool helps you gain familiarity and confidence with e-dealing instruments prior to doing a "live" dealing.
You can choose to 'walk through' or 'practise' within the tool. 'Walk through' provides an overview of how the instrument works. 'Practise' encourages you to practise what you have already learnt by following an interactive, easy step-by-step process.
e-survey Computer Based Training CD-ROM
Computer Based Training (CBT) modules are provided on CD-ROM when firms sign up to Landonline e-survey. CBT training enables e-survey users to become familiar with Landonline screens and practise e-survey component tasks.
To order an e-survey Computer Based Training CD-ROM, use the form on the Contact Us page of our website. In the appropriate drop down box on the form, please clearly identify which Landonline service/s you are using (e.g. e-search, e-dealing, e-survey and/or TA e-certification).
Help resources while using Landonline
Landonline Help
Landonline has a built-in help facility. By simply pressing 'F1', users receive online support with screenshots and step-by-step instructions as they work. Note that all printed Quick Reference Card sets include General, Workspace, e-search, e-search plus and System Management sections.
Quick Reference Cards
Quick Reference Cards have been designed as simple, step-by-step instructions to help users complete transactions in Landonline.
To order a set of printed Quick Reference Cards, use the form on the Contact Us page of our website. In the appropriate drop down box on the form, please clearly identify which Landonline service/s you are using (e.g. e-search, e-dealing, e-survey and/or TA e-certification.)
Education and reference materials
Landonline User Guides
Landonline User Guides are information-rich reference documents that have been structured to help users look up topics as they perform specific tasks.
Reference material
The e-search, e-dealing, e-survey and TA e-certification sections of the Landonline website contain links to reference material to help users develop and make the most of Landonline services.
Landonline education
The Landonline education section contains links to e-dealing education resources and e-survey training resources.
Frequently Asked Questions (FAQs)
LINZ has developed a range of FAQs and answers to assist users. These are updated regularly to reflect new and emerging areas of interest.
- General Landonline FAQs provide answers to questions about signing up to Landonline, licences and Digital Certificates
- e-search FAQs include answers to questions about searching for and requesting records
- e-dealing FAQs include comprehensive answers to questions about e-dealing and have links to business implementation tools to assist firms new to e-dealing
- e-survey best practice section includes tips and hints that span a wide range of topics of interest to surveyors. This section also includes e-survey technical and survey integration best practice, and surveying information.
System and technical information
A range of system and technical information relating to Landonline software and system facts, upgrades and issues is available for firms' IT support staff and IT service providers.
The System Support FAQs and Self-help section has information to solve some of the most common technical problems that users experience when connecting to or using Landonline.
Other training tools
Seminars
From time to time, LINZ conducts seminars for Landonline users, in conjunction with stakeholder bodies such as the New Zealand Law Society and the New Zealand Institute of Surveyors. Information about seminars will be published in Landwrap and posted on the Landonline website.
User Support
Customer Support - 0800 ONLINE (0800 665 463) during Landonline availability hours
| Monday to Friday: | 7am - 7pm |
LINZ provides a range of customer support through its 0800 telephone service.
You can also email queries to info@linz.govt.nz for Support staff to answer directly.
User Groups
User Groups are encouraged by LINZ to support users and maximise their use of Landonline. They also ensure users' views are represented through the continued development of the system.
User Groups are supported by the New Zealand Law Society and the New Zealand Institute of Surveyors who may assist (to a greater or lesser extent) in facilitating the flow of information to and from LINZ.
GO TO ASSIST SUPPORT PORTAL
Use the following link only at the request of our specialist support staff: http://www.landonline.govt.nz/system-support/faq-self-help/gotoassist.asp
