Need help?
Get help from 7am to 7pm Monday to Friday
7am to 7pm Monday to Friday
LINZ provides a range of customer support covering all your Landonline, general LINZ, processing and billing enquiries through its 0800 telephone service. These are the menu options available when you call 0800 ONLINE (0800 665 463).
| Dial 0800 ONLINE (0800 665 463), then... | ||
|---|---|---|
| For... | Press... | |
| e-dealing support | 1 | |
| e-survey and Territorial Authority support | 2 | |
| e-search support | 3 | |
| Landonline Application, Technology, Digital Certificates and becoming a customer | 4 | |
| Topographic Services, Hydrographic Services, Geographic Board and Place Name requests | 5 | |
| Finance enquiries Then...
|
6 | |
| General enquiries Then...
|
7 | |
To repeat the main menu section please hold. To upgrade your existing Landonline licence, or for advice about downloading the Certify and Sign software, please press 4. |
||
You can also access the same service by emailing customersupport@linz.govt.nz. When using the email service, please include as much relevant information as possible to help us respond to your inquiry promptly.
For general Landonline support
If you need help using Landonline, or require technology assistance, call our Customer Support team on 0800 665 463 during telephone support hours the next working day, or email customersupport@linz.govt.nz.
Specialist user support (0800 665 463)
Specialist support staff are available to answer users' queries, provide assistance and 'troubleshoot' between 7am and 7pm Monday to Friday.
- For e-dealing specialists, call 0800 665 463 and select option 1.
- For e-survey or TA e-certification specialists, call 0800 665 463 and select option 2.
Technology support (0800 665 463 - select option 4)
Support for computer technology enquiries is available from between 7am and 7pm Monday to Friday. Our Customer Support team can resolve many issues immediately or refer your enquiry to an appropriate staff member for further assistance.
Digital Certificates support (0800 665 463 - select option 4)
Support for Digital Certificate enquiries is available between 7am and 7pm Monday to Friday. For instructions on how to download, install, renew, transfer or delete a Digital Certificate, including the DC Loader Wizard, refer to the Digital Certificate downloads and instructions section.
Getting help outside telephone support hours
What to do if Landonline is unavailable
If you cannot access Landonline from 7pm-9pm Monday to Thursday, or 9am-5pm on Saturdays (this being outside telephone support hours), send an email to landonlineincident@linz.govt.nz outlining the issue, and including your Landonline user ID and contact details. You will receive an automated reply advising that LINZ will immediately investigate the situation.
LINZ will then determine whether your issue is affecting a number of other customers, e.g. Landonline is unavailable to all customers. In this situation, LINZ will provide updates via the Message Centre on this website’s Home page.