0800 ONLINE (0800 665 463)
LINZ provides a range of customer support covering all your Landonline, general LINZ, processing and billing enquiries through its 0800 telephone service. These are the menu options available when you call 0800 ONLINE (0800 665 463).
| For... | dial 0800 ONLINE (0800 665 463) |
...and then |
|---|---|---|
| e-dealing Support | Press 1 | |
| e-survey and Territorial Authority Support | Press 2 | |
| e-search Support | Press 3 | |
| Landonline Application, Technology, Digital Certificates & Becoming a Customer | Press 4 | |
| Topographic Services, Hydrographic Services, Geographic Board & Place Name Requests | Press 5 | |
| Manual Lodgement Support | Press 6 | |
| Finance and all other enquiries | Press 7 | |
To repeat the main menu section please hold. To upgrade your existing Landonline licence, or for advice about downloading the certify and sign software, please press 4. 0800 665 463 is available between 7am to 9pm Monday to Thursday, 7am to 7pm Friday, and 9am to 5pm Saturday. Note that our e-survey specialists are available from 7am to 5pm, Monday to Friday. |
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You can also access the same service by emailing info@linz.govt.nz. When using the email service, please include as much relevant information as possible to help us respond to your inquiry promptly.
Specialist User Support (0800 665 463)
Specialist support staff are available to answer user's queries, provide assistance and 'troubleshoot' between 7am and 9pm Monday to Thursday, 7am to 7pm Friday, and 9am to 5pm Saturday.
- For e-dealing specialists, call 0800 665 463 and select option 1.
- For e-survey or TA e-certification specialists, call 0800 665 463 and select option 2. Note that our e-survey specialists are available from 7am to 5pm, Monday to Friday.
Technology Support (0800 665 463 - select option 4)
Support for computer technology enquiries is available from between 7am and 9pm Monday to Thursday, 7am to 7pm Friday and 9am to 5pm Saturday. Our Customer Support team can resolve many issues immediately or refer your enquiry to an appropriate staff member for further assistance.
Digital certificates support (0800 665 463 - select option 4)
Support for digital certificate enquiries is available between 7am and 9pm Monday to Thursday, 7am to 7pm Friday and 9am to 5pm Saturday. For instructions on how to download, install, renew, transfer or delete a digital certificate, including the DC Loader Wizard, refer to the Digital Certificate Instructions page on this website.
