Training and Support

Training and self-training tools - Education and reference materials - Helping while using Landonline - User support

To help new and existing users get the most out of using Landonline services, LINZ provides a variety of training and self-training tools, help, user support and education and reference materials.

Training and self-training tools

Group Training sessions

These can be hosted by LINZ to meet the training needs of regional customers. This concept allows for one-to-many training facilitated by our e-dealing and e-survey specialists.

Seminars

From time to time, LINZ conducts seminars for Landonline users, in conjunction with stakeholder bodies such as the New Zealand Law Society and the New Zealand Institute of Surveyors. Information about seminars will be posted on the Landonline website.

e-dealing Practise tool

Online tutorials to help you gain familiarity and confidence with e-dealing instruments prior to doing a "live" dealing. You can choose to 'walk through' or 'practise' within the tool. 'Walk through' provides an overview of how the instrument works. 'Practise' encourages you to practice what you have already learnt by following an interactive, easy step-by-step process.

e-survey Computer Based Training CD-ROM

Computer Based Training (CBT) modules are provided on CD-ROM when firms sign up to Landonline e-survey. CBT training enables staff to become familiar with Landonline screens and practice e-survey component tasks. To order an e-survey Computer Based Training CD-ROM, use the form on the Contact Us page of our website. In the appropriate drop down box on the form, please clearly identify which Landonline service/s you are using (e.g. e-search, e-dealing, e-survey and/or TA e-certification).

Education and reference materials

Landonline User Guides

Landonline User Guides are information-rich reference documents that have been structured to help users look up topics as they perform specific tasks.

Reference material

The e-search, e-dealing, e-survey and TA e-certification sections of the Landonline website contain links to reference material to help users develop their use of Landonline services.

Landonline Education

Conveyancing education for e-dealing users and Surveying education for e-survey users contain detailed information about the underlying concepts of Landonline's design, development and data. Each includes explanations and demonstrations that professional users may wish to consider, particularly with difficult surveys or transactions.

Frequently Asked Questions (FAQs)

LINZ has developed a range of FAQs and answers to assist users. These are updated regularly to reflect new and emerging areas of interest.

Technical information

A range of technical information is available for firms' IT managers and their IT service providers relating to Landonline software and system facts, upgrades and issues.

Help while using Landonline

Landonline Help

Landonline has a built-in help facility. By simply pressing 'F1', users receive online support with screenshots and step-by-step instructions as they work.

Quick Reference Cards

Quick Reference Cards have been designed as simple, step-by-step instructions to help users complete transactions in Landonline.

To order a set of printed Quick Reference Cards, use the form on the Contact Us page of our website. In the appropriate drop down box on the form, please clearly identify which Landonline service/s you are using (e.g. e-search, e-dealing, e-survey and/or TA e-certification.)

Note that all printed Quick Reference Card sets include General, Workspace, e-search, e-search plus and System Management sections.

Landonline Wizards

e-dealing, e-survey and e-search each contain specially developed Wizards which are accessed through the Landonline Help menu. These are interactive pop-up boxes that guide users through a particular task.

Wizards are also excellent for practising transactions up to the point of certifying and signing. Users simply cancel the transactions once they have completed the session.

User Support

Support

Specialist user support - 0800 665 463 during Landonline availability hours

Monday to Thursday:	7am - 9pm
Friday:	7am - 7pm
Saturday:	9am to 5pm

Note that our e-survey specialists are available from 7am to 5pm, Monday to Friday.

You can also email queries to info@linz.govt.nz for Support staff to answer directly.

Specialist support staff are available to answer queries, provide assistance and 'troubleshoot' for new and existing Landonline users during the hours of Landonline availability.

Support for computer technology enquires is also available during these hours. Our technology support specialists will resolve many immediately or refer your query to a staff member to assist you further.

For our e-dealing specialists:

Phone 0800 665 463 - select option 1 from the options menu.

For our e-survey or TA e-certification specialists:

Phone 0800 665 463 - select option 2 from the options menu.

For computer technology support

Phone 0800 665 463 - select option 4

User Groups

User Groups are encouraged by LINZ to support users and maximise their use of Landonline. They also ensure users' views are represented through the continued development of the system.

User Groups are supported by the New Zealand Law Society and the New Zealand Institute of Surveyors who may assist (to a greater or lesser extent) in facilitating the flow of information to and from LINZ.