LINZ News

News

• June figures for electronic lodgements:
  • A total of 519 firms out of a possible 1265 lodged an e-dealing in June. Thirty-nine of those firms lodging were first time e-dealers.
  • The e-dealing share of the total e-dealing-capable lodgements sat at 28.6% in June (up 3.3 percentage points from May). There has been a 265% increase in e-dealing instruments lodged in the June 2006, when compared with June 2005.
  • A total of 140 survey firms out of a possible 318 lodged an e-survey in June. Four survey firms were first time e-survey lodgers in June.
  • The e-survey share of the total survey lodgements was 48.3% for June (up from 47.5% in May). There has been an 85% increase in e-surveys lodged in June 2006, when compared with June 2005.
• 100% e-lodgement deadlines
  
  The first deadlines for electronic only lodgement of survey and title transactions are 1 May and 1 September next year.
  
  LINZ will engage closely with conveyancing and survey firms in the lead-up to these dates, to ensure firms are geared up.
  
  The Government announced in February 2006 that all survey and land title transactions in New Zealand will be lodged electronically by July 2008.
  
  The first dates for 100% electronic lodgement are as early as May and September next year:
  • Discharges 1 May 2007
  • Routine transfers and mortgages 1 August 2007
  • Survey transactions 1 September 2007
  • All remaining titles transactions 1 July 2008
  Sharon Cottrell, General Manager Customer Services at LINZ and the Senior Responsible Owner for the 100% e-lodgement programme, said:
  
  "LINZ recognises that electronic lodgement of survey and title transactions presents a significant challenge to many conveyancing, law and survey firms, and we are gearing up to provide as much support as possible, as firms make the transition."
  
  LINZ will ensure that all law and survey firms who want formal training in the electronic products e-dealing and e-survey will receive this. Training for law firms ends in November. Seventy one per cent of all survey firms are already trained. A range of self-help tools are also available now and in the future for any firms who don't want formal training.
  
  Associated Links:
  • e-dealing self-help tools
  • e-survey self-help tools
  • A case study detailing how a Law firm turned to e-dealing
  • A workflow guidance story outlining how the e-dealing process relates to the conveyancing process
  • A case study detailing how a Survey firm adopted e-survey
  LINZ will also provide as much support as possible to firms who need to address business process issues when implementing e-dealing. LINZ will send firms more details of this in the near future.
  
  For more information on training, contact linzinfo@linz.govt.nz
• Property Law Conference
  
  The New Zealand Law Society Property Law Conference was held on June 12 and 13, and it was well attended despite snow in the South Island, the power cut in Auckland and a bracing southerly in Wellington. LINZ trainers, Ross Bader and David Griffin, were on hand at the e-dealing stand to talk to delegates about e-dealing.
  
  With the first e-dealing deadline just around the corner (May 1 2007), it was an ideal opportunity to answer any questions law firms might have, to offer e-dealing demonstrations and to encourage firms to book for training.
  
  Julie Gillatt, LINZ's training team leader, who also attended the Conference says, "The response was very favourable. We were very busy, particularly on the second day when 15 applications for training were taken at the stand".
• LINZ's 10th Birthday
  
  Ten years ago, on 1 July 1996, the Department of Survey and Land Information (DOSLI) became Land Information New Zealand (LINZ).
  
  One of the major changes since then has been the ongoing development of Landonline. That development was and continues to be in response to what Brendan Boyle, Chief Executive of LINZ, sees as "a growing demand for information to be delivered immediately."
  
  When asked about what he sees for the future, Brendan says, "I see the environment being far more customer-focused. It's important for us to continue to build relationships and understand our customers and their needs."

Landonline

Slowing of Print View screens resolved

In the past week, a small number of e-survey and e-dealing customers have called to report they have found some print view screens have been slower to open than the typical 3-5 seconds.

On investigation, the issue was found to be linked the Uniprint driver not working as well as required, affecting 'structured text viewing'. This driver was reloaded in the last week in June resulting in an immediate improvement in print view screen loading speed, with the added benefit of faster spooling of documents to the printer.

Several customers who called about this wanted to know if the slowing of screens was linked to more users accessing Landonline, causing the system to slow. We can confirm that this wasn't the cause of this issue.

In fact, LINZ is constantly monitoring usage of the Landonline database servers and Citrix servers each day. We have a planned approach to increasing server capacity to ensure we are ready for additional customers accessing and using Landonline – more servers are being added at staged intervals over the coming months as user numbers increase.

Having problems with your Landonline Screen Resolution?

Like many other modern applications, viewing the Landonline application fully and correctly on all screens requires your screen resolution to be set at 1024 x 768.

Recently, we have received calls from a small number of users who can not increase their screen resolution to this size. To assist these users, LINZ is adding a scroll-bar to enable easy access to all parts of the affected screens. This is scheduled to be added in August.

Why 1024 x 768 is recommended

As Landonline's functionality increases, it becomes more and more necessary to make use of all the space available on screen. If your screen resolution is set to something other than 1024 x 768, you risk not being able to see or use all of the functions.

For example, in the Search Screen below, you would not be able to see anything below the "Resize" button if your screen size is not set at 1024 x 768 – and this includes the search results:

At the moment, there are only a few screens for which 1024 x 768 is necessary, however, as Landonline's functionality increases in future, there will be more screens requiring this resolution.

Detailed instructions on how to check or re-set your screen resolution to 1024 x 768 are available in the Technical section of the Landonline website.

New Landonline Logon page coming soon

Before the end of July, Landonline will have a new-look logon page.

The way the logon page functions will not change. The changes will be to how it looks, and will reflect feedback LINZ has received from customers wanting it to be more obvious when issues occur affecting Landonline.

The logon page will have three major sections: the logon box, the message centre, and the Quicklinks section.

The new-look message centre will use colour to reveal the status of Landonline:

• Green means Landonline is available, and you can logon without any concerns.
  
  
  
  
• Blue means that while Landonline is still available there are issues affecting some or all customers.
  
  
  
  
• Red means Landonline is unavailable, and the message centre will give details about why and how long the lack of availability is expected to last.
  
  

This means that if there is ever an issue with Landonline, users will know about it immediately. And when there is an issue – when the logon box is either blue or red – you will still be able to click through to further information, directly from the logon box.

The Quicklinks on the left hand side will help users to access relevant sections of the Landonline website.

Feedback on the new design

When we designed the new logon page, we arranged for it to be tested by customers who use Landonline in the course of their work. They provided very positive feedback, including:

• 93% of people thought the new design looked either better (84%) or about the same (9%) as the old design
• 94% said the new design made it easier to recognise when there was an issue
• Only those with their screen resolution set to 800 x 600 experienced any difficulty viewing the full Logon page. (See information detailing how to find out what your screen resolution is and how to change it.)

They also provided suggested improvements, which, where possible, have been incorporated into the final result. LINZ would like to thank all those people who assisted with the testing.

Landonline website – new look, new sections for users, improved navigation

The Landonline website has had a makeover... but it's not a case of 'throwing the baby out with the bathwater'. Instead, we've focussed on improving the site navigation and re-ordered the range of information needed by new and existing users into a more user-friendly structure.

New-look homepage

The homepage has a fresh, new look with:

• clear navigation tabs to all sections at the top
• service or information specific icons/descriptions for the key parts of the site to help new and existing users find what they need
• a new-look logon panel that takes users to the Landonline logon page, and
• quicklinks to help users find topical or frequently used parts of the site.

Four new sections for Landonline user communities

There are four new user sections, each focussing on a Landonline user community. The sections have distinctive icons on the homepage and on all section pages. Each contains a mix of information previously found in the old Registered User section and new information and links to save users time.

Click on the service name below to go to the index page for that section:

• e-dealing
• e-survey
• TA e-certification
• e-search

Another new section accessed through the top navigation bar is Landonline System Updates – all information relating to recent and past releases is stored in here.

Improved side navigation panels for faster browsing

During the re-design phase, we tested the new site's navigation with a number of Landonline users and discovered many did not use (or know about) the usefulness of the side navigation panel on the website.

The side navigation panel is a useful way to see what other information is contained in a section and can be a much faster way to move from page to page than using the 'back' button. You can see which page you're on currently as it shows as red in the side navigation.

'About Landonline', 'Sign-up' and 100% e-lodgement sections largely unchanged

The 'About Landonline' section was previously called 'General Information' – this is largely unchanged but some information has been updated and, in a few cases, navigation has been improved. This section is designed primarily for firms joining Landonline but does include essential forms for users maintaining/renewing digital certificates etc. Each of the user community sections contains links to these forms.

Information in the 'Sign-up' and '100% e-lodgement' sections has been updated but remains very much the same as previously.

What about Bookmarks?

Because of the structural changes to the website, all URLs (web addresses) will be different. Ordinarily, this would mean any bookmarks you have would have to be reset. However, we have set up re-directs for the most commonly bookmarked pages that should send you automatically to the relevant page on the new site.

However, this process is not perfect. We suggest that you check your Landonline website bookmarks, and if they do not take you where you expect them to, adjust them manually.

What's planned...

LINZ is currently exploring software to enable a web forum for e-survey users. Web forums are designed to help users share ideas, comments and feedback with other users – once moderated, these are published on the website so other users can share the 'conversation'. Landwrap will publish more information about the e-survey forum when it is available.

Valid identification needed for Digital Certificates

To gain a Digital Certificate, applicants must provide a certified copy of an acceptable form of Government produced, photo identification.

In the past, some applicants have incorrectly supplied 18+ cards or birth certificates as proof of their identity, but LINZ is unable to accept them.

There are only three forms of identification that LINZ can accept. These are:

• current Drivers Licence
• current Passport
• current Firearms Licence.

A certified, legible photocopy of these is required to sign up to Landonline. LINZ can not accept the identification if it is expired, nor can we accept 18+ cards or any other type of identification.

Password Guidelines

Passwords are critical to the overall integrity and security of Landonline. The following guidelines are:

• intended to help you to create and maintain secure passwords for your Landonline usage, and
• adapted for Landonline users, from the State Services Commission draft Password Standard dated 1 September 2005.

Responsibility

LINZ undertakes a number of measures to protect your privacy, the security of your transactions, and the integrity of New Zealand's only authoritative land titles register and digital cadastre.

As a user, you have an important role to play in ensuring that security controls are effective. Ultimately, you are responsible for your own behaviour when accessing agency services online.

How to be safe

Guidelines follow for each of the three components of password safety:

• Good password construction.
• Careful password management.
• Password protection.

Good password construction

Do use a password that:

• Is hard for anyone to guess (but easy for you to remember). For ideas, see the Suggested password construction method below.
• Is at least eight characters long.
• Contains a combination of letter, number and symbol characters.
• Contains both upper and lower case letters.

Do not use a password that is:

• Your first, middle or last name in any form.
• Your initials or a nickname.
• Your user login ID used in any form (reversed, capitalised, doubled).
• A single word – whether English or other language.
• Only one type of character: use numbers AND letters AND symbols.
• Incremental numbers (e.g., 1234, or 2468).
• Any easily-obtained information about you, such as names of a pet or child, licence plate or telephone numbers, home street name, and so on.

Suggested password construction method

The following is one method to devise a safe password, which you can adapt for yourself (but please do not use the example given).

Method:

1. Start with a phrase or saying that is memorable for you.
2. Devise your own rules to derive a password.

Example:

The memorable phrase is 'My favourite place in New Zealand is Auckland'.

Rule number 1 is to use the first letters of each word: our phrase above would yield: MfpiNZiA.

Rule number 2 is to apply the following character substitution

A = @
i = 1

Combine rules 1 and 2 to add symbols and numbers to this password: so, in our example, the password then becomes Mfp1NZ1@.

Points to note:

• Do use this method with a phrase – rather than a single word, which is easily broken.
• Do devise your own phrase and rules – don't use the actual example given above.

Safe password management

Do:

• Change passwords regularly.

Landonline prompts users to change passwords every 90 days. This is a minimum requirement – you can change it more often if you wish.

Do not:

• Use your Landonline password as a password for anything else.
• Share your Landonline usernames and passwords with anyone. (You will never be asked for your password by a legitimate system administrator.)
• Attempt to enter an incorrect username and password more than five times. The system will lock a user out after five attempts to login with an invalid username / password combination. If you have forgotten your password, or are locked out, you should contact LINZ Support Centre on 0800 665 463.

Password protection

Do:

• When logging in to Landonline, before entering your password, check for a closed padlock in the lower right-hand corner of your browser and that 'http:' has changed to 'https:' on the address bar. (This indicates a secure channel.)

LINZ advises that you ensure that firewall, antivirus and anti-spyware software has been installed on all computers used to access Landonline, and that these, and your operating system, are kept updated.

Do not:

• Store your username and password within your browser.
• Write down your password anywhere that it could be found by others. (If you do need to write down seldom used passwords, ensure that the paper copy is stored securely. Perhaps put it in a sealed envelope in the office safe or in a locked drawer.)

For more information on Internet security, including advice on how to protect your PCs from viruses, see also Keeping your firm's PC and Internet environment safe.

Keeping your firm and user details up to date in Landonline

Landonline users can easily check and update their contact details in Landonline by clicking on the 'My details' icon.

If roles have changed or people have left your firm, you (or your firm's Trusted Contact or System Administrator) can add, change or remove individuals using the Change your details forms on the Landonline site.

Please note that LINZ cannot change any user details: only licensed firms and authorised users can do this.

Regulatory

Unit Titles and Subleases

The recent case of NZPS Investments Limited v The Registrar-General of Land¹ provides some very useful guidance on the application of the Unit Titles Act 1972, in relation to leasehold developments.

The applicants, NZPS Investments Limited, had previously sought advice from LINZ as to whether a unit title development could be effected in respect of a sublease registered under the Land Transfer Act 1952.

LINZ's conclusion was that it could not, because the relevant provisions of the Unit Titles Act only provided for such developments in respect of a lease of the fee simple.

The applicant then sought declaratory relief from the High Court.

The matter naturally hinged on the correct interpretation of the Unit Titles Act. The Court held that the Act does not permit unit developments in respect of subleases. Accordingly, the relief sought by the applicant was declined.

The decision provides a thorough analysis of the relevant statutory provisions.

1 HC AK CIV 2005-404-6920

A further note on Building Schemes and Land Covenants

Landwrap 21 (April 2006) included an article outlining the preferred approach for the creation of mutual land covenants in multi-lot subdivisions.

An issue that sometimes arises in this context is the question of consent requirements for the extinguishment of land covenants, where affected allotments are to vest as road or reserve, upon the deposit of plans for subsequent stages of the subdivision.

Under section 224(b) of the Resource Management Act 1991, the consent of registered interest holders is required where allotments are to vest as road or reserve, upon the deposit of a subdivision plan. This applies to any interests that may affect the land, including land covenants, which are extinguished when the vesting occurs.

Consent requirements may become particularly problematic in cases where, following the implementation of earlier stages of the subdivision, there are numerous landowners who enjoy the benefit of the covenants.

A practitioner has recently approached LINZ with a creative solution to this vexed question.¹

The proposal is that difficulties could be avoided by including a termination condition in the instrument creating the land covenants. In essence, the instrument would provide that the covenants will automatically cease to have any effect on any allotment that will vest as road or reserve, in any subsequent stage of the subdivision.

LINZ has confirmed that such an approach is feasible, provided the termination of the covenants is linked to some easily ascertainable event, prior to deposit of the plan, such as its approval by the territorial authority, or approval as to survey by LINZ.

1 LINZ gratefully acknowledges the contribution of Mr Jeff Walters of Chapman Tripp

e-survey

Survey re-submission fee waiver extended

The survey re-submission fee waiver has been extended until 1 September 2007.

This fee waiver applies to those hard-copy survey plans lodged with a completed Survey Template Report attached, and to all e-surveys. For further information on the re-submission fee waiver, see Landwrap 17.

Requesting image files

When seeking images from Landonline (for example, survey plans or titles), you can search the image you want and view it on screen, or you can use the Request Product List function. With this function, you can request images in batches of one or more, and the images will be emailed to you in a single file.

However, there are a few points to consider when you choose the Request Product List option:

• It can take a considerable amount of time before you receive the image file. Often, the file will appear within 5-10 minutes of you making your request, but this is not assured. LINZ aims to fulfil most requests within 1-2 hours. If you have requested a large batch of images, it can take a lot longer.



• There is a possibility that particularly large batches can cause that batch and subsequent batches to be delayed.



• If you have requested a large batch, your email service provider might not be able to handle it. Images are stored as .tif files within Landonline. The size of these .tif files can range from less that 100 KB to more than 2 MB. If the file is more than 2MB, you will receive a warning. Most email service providers can handle emails of that size without any difficulty, but if you request a large number of images at one time, the file containing all the .tif files can be huge. A 60 MB email, for example, could block up many email systems.

Guidelines

If you are seeking a single image, you can either view it on Landonline or use the Request Product List function.

If you wish to request a large number of images, use the Request Product List function, and request no more than 10 – 15 in any one batch.

Illegal ASCII characters

LandXML will accept alphanumeric characters and certain symbols, but there are other symbols that LandXML will not accept. These are termed Illegal characters, and include:

m²

° deg

—> arrow

^superscript

_subscript

The most common errors are the usage of the degree symbol ° and the metre squared symbol m².

Users should not use the 'Alt' quick keys to create any of the above four symbols when either creating their plans in 3rd party software or when in plan generation layout sheets. If illegal characters are used, an error message will display. For more information, see the Survey section of the Landonline website.

e-survey web forum

We are developing an e-survey web forum for surveyors. The forum will enable surveyors and their support staff to post questions and discuss topics, both amongst themselves and with LINZ. LINZ will in turn provide responses to any issues and questions raised, and these will be visible to anyone interested in using the e-survey application. While not as fast as personal service from the 0800 Support line (0800 665463), the forum will provide access to LINZ subject matter experts who will ensure customers receive accurate solutions to any issues raised.

If you would like to send us questions or comments to initiate the forum, this link will take you to the page where you can do so.

The e-survey web forum will be developed in stages, and Landwrap will provide further details when those details become available.

Case study: Adopting e-survey

The Wellington branch of survey firm Connell Wagner were early adopters of e-survey.

Senior surveyor Mark Goodin said:

"We started using e-search in 2002 in the Wellington office and then e-survey when it became available.

"When it became obvious that LINZ would be advocating for 100% e-lodgement we decided that it was worth our while to take the same approach from the start instead of waiting for D-day. If you're not using it all the time, you forget aspects of it and have to re-learn."

Mark says there were some challenges in getting up and running with e-survey, but he acknowledges that the product is constantly being developed and that future enhancements are likely to address issues. "Some things you can't do in e-survey quite the way you do with paper, but it's good that the development of the product is ongoing. We've seen surveys getting approved very quickly and that's an advantage to us and our clients."

Mark's advice to firms who have yet to start lodging cadastral survey datasets as e-surveys, or aren't using it for all lodgements, is simple:

"Start now. Take advantage of the training. The advantages are there in using e-survey, and it's the way forward."

e-dealing

Case study: Getting on board with e-dealing

Getting on board with e-dealing need not be an arduous task, as Palmerston North-based law firm Loughnans have demonstrated.

Loughnans conduct 80% of all their e-capable transactions through e-dealing. They started e-dealing in July 2003 and moved quickly to using the system for all e-capable transactions.

Partner Bruce Stewart said:

"I realised that e-dealing was coming and that we'd have to go through the learning curve sooner or later. As a progressive practitioner I felt there was no point in delaying. Whatever I could do, I would."

Loughnans started with simple discharge and mortgage transactions to get the hang of e-dealing, and then just "went for it", Bruce explained.

"Whatever obstacles there were, we worked them out. Getting a precedent system for the Authority and Instruction form was the biggest challenge. We now have 37 different forms, all based on the standard ones that have been approved [by New Zealand Law Society]."

Bruce believes that these forms are the key to successful conveyancing practice and getting this right was critical.

With those internal processes in place, Bruce says the firm then found the e-dealing system itself relatively simple.

"The registration process is completed instantaneously and in general it's a better system because the functionalities are good."

Bruce concedes it does take him longer to certify and sign through e-dealing than it did with paper-based transactions. "I have to take more care in signing correct because the e-dealing system enforces that. In the past there was a tendency to sign correct without blinking. The e-dealing system draws the relevant information to our attention and forces us to read and check it before we are able to sign correct."

Bruce has helped several of the law firms in Palmerston North to get on board with Landonline, contacting a firm whenever he found himself dealing with one that was not e-dealing. Thanks in part to his sterling efforts, nearly every law firm that carries out conveyancing in Palmerston North is also e-dealing.

NZLS workflow guidance helps you start maximising e-dealing benefits more quickly

If you’re using e-dealing, you know that it also means adapting your workflow processes to gain maximum efficiency from it. To help you adapt, LINZ and the New Zealand Law Society worked together to provide you with workflow guidance in the e-dealing environment.

The guidance was developed from work by the Law Society's Tim Jones.

"The e-dealing methodology is not too different from the paper environment," Tim says. "You can have Landonline on your computer or your staff member's – in our office, we combine the two. The system saves as you go."

The guidance summarises key workflow changes

The guidance document outlines the e-dealing process as it relates to the conveyancing process, and highlights the key workflow changes that help your firm maximise the benefits of electronic lodgement.

It summarises the process at every step of an e-dealing transaction and the impact on workflow. The role of every player in the process, from the solicitor to the legal executive, is outlined.

We appreciate that every law firm is different, so your firm may need to adjust the guidance, templates and guidelines, to your workflow methods.

The benefits of adapting to e-dealing

Once cemented into your firm, adapted workflows help you start gaining the benefits of e-dealing. As Tim Jones notes, "The changes to workflow aren't great. What you get from the change to e-dealing is accuracy. The system tells you if you make mistakes: with pre-validation, Landonline comes back to you in seconds to let you know if your changes are fine."

"In our firm, we do all our discharges by e-dealing. It's a way to break the ice once you’ve adapted your workflow, because it helps staff get into it."

Where to get the Workflow guidance document

The e-dealing Workflow guidance and NZLS Workflow guidance checklists can be downloaded from the New Zealand Law Society website.

e-dealing Workflow guidance FAQs

Duncan Terris, NZLS Stakeholder Representative for the 100% e-lodgement programme, has collated the common workflow guidance questions and answers posed by conveyancing professionals around e-dealing workflow. The Workflow guidance FAQs are available in the e-dealing section on the Landonline website.

TA e-certification

Signing the TA Certificate

When surveyors present a manual survey plan to Territorial Authorities (TAs), a TA Approval signature is added to a copy of the plan to signify that the TA has certified the certifications on the plan.

For e-surveys, however, that process is different. There is no need for either an ink signature or a .tif image of an actual signature to be appended to the certificate. All that is required is for an authorised user to certify the appropriate e-certificates by using the "Certify" button, signing the package using their Digital Signature, and entering their unique password and passphrase.

Certifying and Signing

If the packages haven't been prepared by the surveyor, the TA prepares a package of e-certificates using this screen and clicking "OK":

The TA e-certifies the e-survey by clicking on the "Certify" button while each certificate is highlighted:

When all e-certificates within a package have been certified, the package can be digitally signed.

To digitally sign each package, TAs click the "sign" button to display the draft TA Certification Package. The certified e-Certificates are displayed with ticked boxes alongside.

From there:

• Scroll to the bottom to confirm to Landonline that you have reviewed the e-certifications.
• Click the "Sign" button to confirm that you are satisfied that the summary is correct. Landonline then displays the Enter Landonline Password screen.
• Enter your Landonline password and click OK; this will bring up the Unlock Certificate File screen.
• Locate your Digital Signature on your computer then enter your passphrase.
• Select OK to digitally sign the package. Landonline will show the Signing Status screen with the option to print a signed copy for the record. Your name – the signing officer's name – will appear on the e-Certificate.

Manual versus Digital

e-certification is like using your eftpos card instead of a cheque. If you pay by cheque, you physically sign it using a pen. If you pay by eftpos, you will enter your pin.

When paying by eftpos, you are transferring data, not actual dollars and cents. Yet this data carries the same weight as real money, and it is with this data that your authorisation – the fact that you have entered your pin – is recorded.

The same is true for an e-survey. The digital dataset is the authoritative data, and it is with this that your authorisation – the fact that you have digitally certified and signed the e-survey – is recorded.

Security

The surveyor cannot make any changes to a plan once it has been approved. Once approved, the e-survey immediately disappears from the surveyor's workspace. However, TA e-certification can continue after approval but prior to the e-survey being deposited with LINZ. If there is a need to certify other certificates, it is both the TA's and the surveyor's responsibility to ensure that any such certification reflects the intention of the digital survey. For example, any schedule or memoranda submitted for TA e-certification after approval must reflect that shown on the e-survey.

The TA e-certificate can not be produced until a TA officer has digitally signed the e-survey package, and only an authorised user may sign.

For more information, refer to the User Guide.

Landwrap

Landwrap is the authoritative news and information source for survey and title customers.

We welcome feedback on the contents. Please use the Contact Us page on the Landonline website.

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