News

Landonline customer feedback happening now!

Survey and title customers will soon receive an online questionnaire seeking feedback that will inform Landonline's development priorities.

The questionnaire will be sent out by independent research company Colmar Brunton and will take about 20 minutes to complete.

"We would appreciate you taking the time to fill out the questionnaire," says Kerri Osborne, Manager Customers at LINZ. "Your input will help us improve the business delivery of our services."

The research aims to understand the extent to which the benefits of electronic lodgement have been realised by our customers, and the level of customer satisfaction with LINZ.

Kerri says, "This is an opportunity to have your say so that LINZ can address your needs in the future."

Refer to the article Landonline customer feedback sought in the April 2009 edition of Landwrap for more information.

Read all about Landonline notices

Release 3.2 implemented a new system for the creation and delivery of Landonline notices. Notices may be due to a statutory requirement such as a caveat notice, or to advise a changed transaction status such as the approval of a cadastral survey dataset.

To help you understand and use the new notices delivery system, we have added detailed information to this website.

Refer to the new Landonline Notices section for:

• Notices User Guide
• External user release notes
• Notices FAQs

You can also access information on notices in Landonline under Landonline Help: Notices.

If you have any queries, call our Customer Support team on 0800 ONLINE (0800 665 463).

Swine flu update

LINZ is taking its policy and approach to the swine flu pandemic seriously.

In the event that staff are are ill, due to the geographic spread of our processing centres and 0800 Customer Support team, we consider the risk of everyone being unable to work at the same time to be low.

We are, however, working through some of the implications if large numbers of people are absent due to illness. For example, services such as 0800 Customer Support and assistance from the processing centres may be affected.

Once we have finalised our plans, we will be communicating with our customer representative stakeholder groups to ensure they know what to expect from LINZ in the event of widespread illness.

Landonline News

Update on Landonline's infrastructure upgrade

LINZ implemented the Landonline infrastructure upgrade during the weekend of 6–7 June, but due to problems arising post-implementation, the upgrade was rolled back on Wednesday 10 June.

A number of firms had difficulty accessing Landonline, and we were unable to resolve the problem satisfactorily. When the upgrade was rolled back, all customers were again able to access Landonline.

Although the pilot was successful, Citrix has a complex infrastructure and our customers have varying technology environments and set-ups. We will be working with those firms identified as not being able to access the system to understand the cause of the issues and be confident they can access Landonline when we re-implement the upgrade.

We are reassessing the migration strategy to determine the best way forward. We will endeavour to find and test a solution so that all customers can move across to the new servers and access Landonline.

We will keep you informed of progress.

What the changes to 0800 Customer Support mean for you

As advised in the May edition of Landwrap, LINZ is making some changes to its 0800 Customer Support model from 1 July.

LINZ will offer 0800 telephone support for Landonline between 7am and 7pm Monday to Friday. Telephone support will no longer be available from 7pm to 9pm weekdays or on Saturdays.

What to do if you need to contact Customer Support out of telephone support hours

If you cannot access Landonline outside the hours 0800 Customer Support is available, you can send an email to landonlineincident@linz.govt.nz outlining the issue. You will need to include your Landonline user id and contact details. An automated reply will advise you that LINZ is investigating the situation.

LINZ will then determine whether your issue is affecting a number of other customers, e.g. Landonline is unavailable to all customers. In this situation, LINZ will provide updates via the Message Centre on this website's Home page.

If you need help using Landonline, or require technology assistance, call our Customer Support team on 0800 665 463 during telephone support hours the next working day, or email info@linz.govt.nz.

Please note that Landonline's hours of availability remain unchanged.

Microsoft's Internet Explorer 8

Microsoft recently released its new web browser, Internet Explorer 8 (IE8).

LINZ recognises that some customers have already upgraded to IE8. However, LINZ's support is still based on customers running Landonline on IE7.

We realise there is some urgency to support IE8, and we are embarking on a formal evaluation and impact analysis process.

Therefore, at the moment, LINZ will provide 'best endeavours' support for customers running Landonline on IE8. This means we will assist customers with any issues but cannot guarantee resolution.

If you are using IE8 and experience any issues, call our Customer Support team on 0800 ONLINE (0800 665 463).

We will provide you with an update in the July edition of Landwrap.