News
Landonline customer feedback sought
Survey and title customers will be asked for input into Landonline’s development priorities when a major piece of research is conducted in June.
"LINZ has commissioned the research to measure customer satisfaction with Landonline-related services, and the business benefits gained from e-lodgement for e-dealing and e-survey in particular," says Kerri Osborne, Manager Customers at LINZ. "The research will focus on survey and title customers, and will use similar research from late 2005 as a benchmark."
The second part of the research is to review our customers' expectations of LINZ, and determine how well we have met these expectations. The research will also give some indication of where we need to improve, and to help guide future investment decisions.
Independent research company Colmar Brunton has been selected to carry out the project. The company will conduct telephone interviews with a representative sample of customers, followed by an online questionnaire going to a broader group.
Specific questions will cover the benefits of Landonline regarding:
- electronic survey lodgements and title transactions
- the way in which customers would like LINZ to communicate with them
- the quality of customer service across different channels
- the effectiveness of the training programme, and
- the way Landonline outages are managed.
"If you're contacted by the researcher next month, please take full advantage of the opportunity to have your say," says Kerri. "We'll use your input to improve the business benefit delivered to you by Landonline."
Closure of Auckland Processing Centre's postal service
As previously announced, LINZ closed its public counters in the Auckland, Wellington and Dunedin processing centres in February 2009.
As well as closing its public counter, the Auckland Processing Centre has also closed its incoming mail service to both the Private Bag and DX addresses. All mail for this centre is now being processed in Hamilton.
Therefore, customers who have previously posted mail (e.g. queries, requests, corrections to correspondence) to Auckland now need to send it to the Hamilton Processing Centre at the following address:
Land Information New Zealand
Northern Area
Private Bag 3028
Hamilton 3240
For more information on counter closures, please refer to the LINZ website.
Landonline News
Landonline unavailable weekend of 23-24 May
Release 3.2 is scheduled to be implemented during the weekend of 23-24 May 2009, subject to testing. This means that Landonline will not be available on Saturday 23 May.
Landonline and Customer Support will resume normal service from 7am on Monday 25 May.
See article Countdown to Release 3.2 in this edition of Landwrap for more information about the upcoming changes and improvements to Landonline.
If you have any queries, please contact Customer Support on 0800 ONLINE (0800 665 463).
Countdown to Release 3.2
Landonline Release 3.2 is on track for 25 May 2009. As advised in the March edition of Landwrap, this release contains enhancements specific to conveyancers and surveyors as well as to all Landonline customers.
Kerri Osborne, Manager Customers, says most of the enhancements in Release 3.2 are a direct result of customer feedback. "Being able to submit e-dealing requests electronically will allow our conveyancing customers to complete their most common requests more efficiently. They'll now be able to track the request through each stage, which is a huge improvement on the previous manual request process."
For surveyors, Release 3.2 includes improved diagram layouts in Plan Generation. "Surveyors have asked for more flexibility when working with diagram layouts," Kerri says. "This release will allow them to combine primary and non-primary parcels in a single diagram as well as split non-primary diagrams into secondary and tertiary diagrams."
A new system for the creation and delivery of Landonline notices will also be implemented in this release, which will affect all Landonline customers.
Reminder to update your individual and firm contact details
To help make the new notice delivery process as efficient as possible, you need to check/amend your details in Landonline (via My Details) before Release 3.2 goes live. If your email address is incorrect, you will not receive Landonline notices by e-mail.
As advised last month, fax will no longer be a delivery option for notices. If you have previously received Landonline notices by fax, you will need to ensure your email address and other contact details are up to date.
See the instructions on how to change your contact details in Landonline on this website.
e-dealing Quick Reference Cards
The e-dealing Quick Reference Cards (QRC's) will now be delivered electronically in the same format as those for e-search, e-search plus, e-survey and TA e-certification.
Two printable versions will be provided:
- With amendments and additions only.
- A full version for new users.
These QRC's will be in the same format as provided currently.
Detailed information on changes to Landonline for Release 3.2 is available in the Landonline Systems Updates section on this website.
New infrastructure for Landonline
Landonline requires technical improvements from time to time to keep its Citrix infrastructure up to date. LINZ will be implementing a Landonline infrastructure upgrade during June 2009, which will essentially entail an upgrade to the servers that host the Landonline application. (Please note that there will be no change to the Landonline application.)
Since December last year, a number of Landonline customers have assisted us with testing via a pilot, and we are confident that we can move all customers across to the new servers. Inevitably, this may cause some disruption to service, but we want to keep this to a minimum.
Upgrade weekend
The upgrade will be implemented during the weekend of 6-7 June. Landonline will therefore not be available on Saturday 6 June. From 8 June, all customers will notice a slight change to the logon fields, but will use the Landonline application in the usual way.
New support and reporting tools will give LINZ more visibility on system performance as we continue to strive for exceptional service levels. The upgrade will also vastly improve the level of support we can provide Landonline customers.
As with any change to Landonline, the above dates are subject to further successful testing.
We will provide you with more information on the upgrade in the May edition of Landwrap.
What's the best way to log onto Landonline?
Some Landonline customers have recently experienced problems viewing the Landonline Message Centre. This could be due to the way they have accessed the Landonline logon page.
Two methods are currently used to log onto Landonline:
- The preferred option is to log on through the Landonline home page at www.landonline.govt.nz, selecting 'Registered user logon', and choosing the correct user Digital Certificate before proceeding to the logon screen.
- Creating a shortcut on your computer desktop, which should be avoided for the following reasons:
- The link from the shortcut can 'break' but the icon still remains on the desktop. If it is broken, it will not pick up the Digital Certificate needed to get to the Landonline logon page. Error message 403.7 'The page requires a client certificate' will occur, preventing logon.
- It is important that Landonline customers have access to the Landonline Message Centre for updates about Landonline availability and other Landonline-specific information. When the logon page cannot be displayed, the Message Centre will also not be visible.
What's the best way to log onto Landonline?
Creating a 'Favourite' in Internet Explorer will take you directly to the Landonline home page at www.landonline.govt.nz. The 'Registered user logon' box and Message Centre are then readily accessible for all Landonline-specific information.
Regulatory
Adopting natural boundaries
When an adopted natural boundary is captured from Landonline data, the source plan or cadastral survey dataset (CSD) that fixed the boundary should be shown as the source of the adoption, not 'Landonline' as some recent surveys have incorrectly shown. This also applies to adopted right-line boundaries.
Natural boundaries can only be adopted if the position has not changed appreciably since the source survey, unless permitted by a Surveyor-General Ruling or a dispensation. The surveyor should confirm this in the survey report or in an annotation on the plan.
A CSD depicting a natural boundary (including where adopted) must indicate clearly the extent and nature of the boundary (e.g. MHWM, MHWS, or top of bank); refer Rule 11(4).
Note that natural boundaries in Landonline may be distorted due to inaccuracies in the imported DCDB data (often digitised from large scale record maps), or the Landonline conversion and adjustment process.
If a natural boundary recorded in Landonline is captured as adopted data, the surveyor should verify that it adequately represents the original position of the boundary as surveyed. Where it does not, it may be necessary to recapture the natural boundary from the source plan. It will normally be sufficient to digitise the position from the source plan rather than re-plotting from field data.
